HEED policies
These terms govern website orders, payment, delivery, and use of HEED custom business-data research. An order confirmation may add commercial details for a specific target.
The short version: the website form creates a pending order at the package price shown. The order becomes accepted after HEED confirms the target is available and receives payment through secure checkout. Each package uses the accepted-row definition below and a 14-day replacement window.
These Terms of Service are an agreement between HEED and the person or organization requesting or purchasing services. By accepting an order, you confirm that you are at least 18 years old and authorized to bind the customer organization.
If an accepted order confirmation conflicts with these terms on a project-specific commercial detail, the order confirmation controls for that detail.
HEED researches, organizes, reviews, and delivers custom business datasets based on the target submitted with an accepted order. HEED is a managed research and delivery service, not access to a self-service contact database.
A website form submission creates a pending order. HEED first checks whether the target can support the selected quantity and accepted-record requirements. The order becomes binding when HEED confirms availability and receives the required payment through secure checkout.
An order may define required fields, target criteria, exclusions, source restrictions, volume, format, research date, review method, delivery schedule, permitted use, price, payment terms, and any replacement policy.
The package prices shown on the website are fixed for the corresponding accepted-row definition. After a pending order is submitted, HEED confirms target availability and sends secure checkout. Research begins after payment. Applicable taxes, approved add-ons, or a custom request are shown before payment.
Material changes to target criteria, quantity, required fields, sources, review requirements, format, or timing may require a revised price approved by the customer before payment. Delivery dates may move when a customer changes the order, supplies required information late, or a necessary source becomes unavailable or restricted.
The Proof 25 package is limited to one per organization. When the customer upgrades to a 100-contact or larger email-and-phone Contacts package within seven days, the 25 proof records count toward the larger quantity and the full $75 proof payment is deducted from the package price.
For an email-and-phone contact package, an accepted record matches the ordered target and includes company, website, location, one current decision-maker, title, validated work email, checked business phone, source URL, and checked date. A phone may be a direct line or the company’s main business line and is labeled when that distinction is known.
For an Instagram or TikTok public-profile package, an accepted row matches the ordered target and contains the selected profile output: public username plus canonical profile URL; public username plus a non-empty public bio; or public username plus a public follower-count snapshot captured on the checked date. A follower snapshot is a count, not a list of follower identities. Social-profile packages do not include private contact information unless a separate accepted order expressly adds lawful contact research.
A record is eligible for one-for-one replacement when it is duplicated within the delivery, outside the ordered criteria as of the checked date, or missing an accepted field. A replacement request must be sent within 14 days of delivery and include enough detail to reproduce the issue. Changes after delivery, customer-system errors, campaign performance, subjective dissatisfaction, and missing optional fields are not replacement events.
Business information changes frequently. A delivered record is a time-stamped research result, not a permanent statement. HEED does not promise that every field will remain current after delivery or that the availability of contact information means a person consented to every possible use or communication.
Except for the checks and remedy expressly included in the accepted order, HEED does not guarantee that information is complete, error-free, suitable for every purpose, or capable of producing replies, meetings, sales, revenue, or any other campaign result.
The customer is responsible for providing lawful criteria and instructions, reviewing records before use, protecting delivered files, honoring corrections and opt-outs, maintaining required suppression lists, and complying with privacy, marketing, consumer-protection, employment, platform, intellectual-property, and other applicable laws.
Commercial email, including business-to-business email, may be regulated. The customer is responsible for sender identification, unsubscribe processing, consent where required, calling and texting restrictions, and other outreach obligations. See the FTC’s CAN-SPAM compliance guide.
You may not request, purchase, use, resell, or distribute a HEED deliverable for unlawful surveillance, stalking, harassment, discrimination, identity theft, credential access, doxxing, fraud, deceptive outreach, spam, platform abuse, bypassing access controls, or another illegal purpose.
No eligibility or consumer-report use. You may not use a HEED deliverable to determine any person’s eligibility for credit, insurance, housing, employment, education, government benefits, or another purpose governed by the Fair Credit Reporting Act or similar law. HEED does not offer consumer reports for those purposes. The FTC explains that actual activity—not a label—determines whether federal credit-reporting law applies.
HEED may reject or stop work because of illegality, restricted use, nonpayment, source restrictions, security risk, abuse, or a material misrepresentation.
The customer retains its rights in material it supplies. HEED retains its software, methods, templates, schemas, workflows, research processes, and know-how. After full payment, the customer may use the deliverable for the lawful internal business purpose stated in the order. Resale, republication, sublicensing, or use for a materially different purpose requires written permission unless the order expressly allows it.
Facts themselves may not be owned as intellectual property, and third-party rights remain unaffected. HEED is not affiliated with a third-party website merely because information originates there. Source availability, licenses, and third-party terms may affect delivery.
Each party will use reasonable care to protect the other party’s nonpublic order criteria, customer-supplied lists, pricing, methods, and business information. This does not cover information that is public, independently developed, previously known without restriction, or lawfully required to be disclosed.
Except for obligations expressly stated in an accepted order, services and data are provided on an “as available” basis to the extent permitted by law. HEED disclaims implied warranties of merchantability, fitness for a particular purpose, and noninfringement where those disclaimers are legally permitted.
To the extent permitted by law, HEED is not liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages arising from the service or a customer’s use of a deliverable. Any project-specific liability cap, indemnity, or exception must be stated in the accepted order or another signed agreement. Nothing in these terms limits liability that cannot legally be limited.
HEED may update these terms as the service or law changes. Updates apply prospectively from the effective date shown at the top, unless a written order says otherwise. If part of these terms is unenforceable, the remaining terms continue. Failure to enforce a provision once is not a waiver.
Any governing law, venue, arbitration, class-waiver, assignment, or project-specific dispute term must be identified in the accepted order or another signed agreement.
Questions about these terms can be sent to [email protected].